Shipping Policy

Shipping Policy

If your order has been shipped but our delivery partners have failed to deliver, your order could be lost in transit. If your tracking has been marked as delivered but you have not received your parcel your order could also be deemed as lost.

If you have not received your parcel you will need to contact our customer service team via email on info@friquerebelle.com so we can look into this. If we suspect your parcel is in fact lost we will need to raise a claim with the courier service. Claims can take up to 30 days to process from the point of us recognising that the parcel is lost. Once the claim has been submitted this can take up to 30 days to conclude. During the claims process, we will be unable to resend your order or issue you a refund. Once a claim has been concluded we will only be able to take action based on the outcome of the claim. The outcome of the claim is a final decision and cannot be overridden.  

Regarding international orders, once your order has landed in your country Afrique Rebelle does not take responsibility for post. You must take this up with your country's postal service. 

We are not able to resend orders that are returned to us or their international delivery partners. If your order is returned to us you will be refunded for the item total only (shipping costs are non-refundable). Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label. If you would like your item to be resent you will need to pay for re-delivery. If your order is personalised you will be responsible for re-delivery costs.